Please use this identifier to cite or link to this item: http://elartu.tntu.edu.ua/handle/lib/48127
Title: Study of the company staff motivation system (LLC “HOTEL COMPLEX “GLOBUS” as a case study)
Other Titles: Дослідження системи мотивації персоналу організації, на прикладі ТОВ «ГОТЕЛЬНИЙ КОМПЛЕКС «ГЛОБУС»
Authors: Нгойі, Пемба Крістель
Ngoyi, Pemba Christelle
Affiliation: Ternopil Ivan Puluj National Technical University
Тернопільський національний технічний університет імені Івана Пулюя
Bibliographic description (Ukraine): Нгойі П.К. Дослідження системи мотивації персоналу організації, на прикладі ТОВ «Готельний комплекс «ГЛОБУС» : робота на здобуття кваліфікаційного ступеня магістр : спец. 073 — менеджмент / наук. кер. І. В. Луциків. Тернопіль : Тернопільський національний технічний університет імені Івана Пулюя, 2025. — 65 с.
Bibliographic description (International): Ngoyi P. C. Study of the company staff motivation system (LLC “HOTEL COMPLEX “GLOBUS” as a case study) : work for a master’s degree : spec. 073 - management / scientific supervisor I. Lutsykiv. Ternopil : Ternopil Ivan Puluj National Technical University, 2025. - 65 p.
Issue Date: 3-Feb-2025
Date of entry: 3-Feb-2025
Country (code): UA
Place of the edition/event: Тернопільський національний технічний університет імені Івана Пулюя
Supervisor: Луциків, Іванна Василівна
Lutsykiv, Ivanna
Committee members: Федишин, Ірина Богданівна
Fedyshyn, Iryna
UDC: 331.154.3
Keywords: трудові ресурси
персонал
підвищення ефективності
мотивація
стимулювання праці
labor resources
personnel
efficiency improvement
motivation
work stimulation
Abstract: Метою роботи є аналіз можливих шляхів стимулювання праці персоналу досліджуваного підприємства, визначення можливих перспектив для розвитку та росту, надання рекомендацій щодо підвищення ефективності стимулювання роботи працівників. Предмет дослідження – мотивація персоналу організації. Об’єкт дослідження – управління персоналом організації. Методи дослідження – аналіз наукових джерел, узагальнення, систематизація, логічний метод, коефіцієнтний та порівняльний метод, соціологічне опитування, анкетування. Практичне значення роботи полягає у розробці заходів, які сприятимуть підвищенню ефективності роботи персоналу досліджуваного підприємства. Внаслідок застосування цих рекомендацій покращиться ставлення до роботи працівників, і, як наслідок – зросте якість їх взаємодії з клієнтами, що дозволить підвищити загальний імідж підприємства і, відповідно, його прибутки.
The aim of the Master’s paper is to analyze possible ways to stimulate the work of the personnel at the studied enterprise, identify potential prospects for development and growth, and provide recommendations for improving the effectiveness of employee motivation. The subject of research – employee motivation in the organization. The object of research is the personnel management of the organization. The results are obtained with the following research methods: analysis of scientific sources, generalization, systematization, logical method, coefficient and comparative method, sociological survey, and questionnaire. The practical significance of the results lies in the development of measures aimed at improving the effectiveness of the employees’ work at the studied enterprise. As a result of applying these recommendations, the employees’ attitude towards work will improve, leading to better interaction with clients, which will enhance the company’s overall image and, consequently, its profits.
Description: During the writing of this paper, an analysis of the work of the personnel at LLC "Hotel Complex Globus" was conducted, and proposals for improving the effectiveness of their motivation were developed. The effectiveness of the staff directly influences the results of business processes and the quality of produced goods or provided services. Therefore, the analysis of labor performance and efficiency of the workforce should take a central role in the general assessment of the company's business activities. A systematic approach to evaluating the existing labor resources will enable the company to make well-founded and appropriate decisions regarding the improvement of staff performance management. Competent management of personnel and their development contribute to creating a workforce with better skills and stronger motivation to fulfill the organization's tasks. For the overall well-being of the organization and the benefit of the employees, the leadership must continuously support and encourage various methods to increase the potential of the workforce. The studied organization is characterized by a linear management structure. Higher-level managers regularly collaborate with regular employees, sharing their experience to enhance the employees' qualifications. However, suggestions for further improvements in this area have been made.
Content: Introduction. Chapter I. Theoretical foundations of employee motivation in organizations. 1.1 The essence of employee motivation. 1.2 Characteristics of employee motivation in the hospitality industry. 1.3 The importance and role of motivating personnel in an organization. 1.4 The problem of employee turnover in hospitality enterprises. Chapter 2. Analysis of the work of the staff at LLC “Globus” hotel Complex. 2.1 General description of LLC “Globus” Hotel Complex. 2.2 Analysis of the work of the LLC “Globus” Hotel Complex. 2.3 Analysis of the work and composition of the staff at LLC “Hotel Complex “Globus”. 2.4 Payment system at the studied enterprise. Chapter 3. Ways to improve the efficiency of staff motivation at LLC “Hotel Complex “Globus”. 3.1 Identifying priorities in the work process of employees at LLC “Hotel Complex “Globus” through surveys. 3.2 Identifying priority areas of motivation for staff at LLC “Hotel Complex “Globus” using the pairwise comparison method (Saaty’s method). 3.3 Improving working conditions and the socio-psychological climate in the team. Chapter 4. Occupational health and safety in emergency situations. 4.1 Description of the state and organization of the occupational safety process at the LLC “Globus Hotel Complex”. 4.2 Ensuring the effective work of staff in the development and implementation of measures for the evacuation of staff and clients of the complex. Conclusions. References. Appendices.
URI: http://elartu.tntu.edu.ua/handle/lib/48127
Copyright owner: © Ngoyi Pemba Christelle, 2025
References (Ukraine): 1. Andresen, M., Nowak, C. (eds.): Human Resource Management Practices: Assessing Added Value, 235 p. Springer, Cham (2015)
2. Baregheh, A., Rowley, J. and Sambrook, S. (2009) ‘Towards a multidisciplinary definition of innovation’, Management Decision, vol. 47, no. 8, pp. 23–39.
3. Beklemishchev, E.P.: Evaluation of Business Qualities of Managers and Specialists, 164 p. Znanie (2014).
4. Birkinshaw, J., Hamel, G. and Mol, M.J. (2008) ‘Management innovation’, Academy of Management Review, vol. 33, no. 4, pp. 25–45.
5. Boxall, P., Purcell, J. (2003) Strategy and Human Resource Management. Palgrave. Brown, D. (2003) A capital idea. People Management, 26 June. Р. 42–46.
6. BIS (2011) Innovation and Research Strategy for Growth, Department for Business Innovation and Skills. BIS (2012) Innovation [online], http://www.bis.gov.uk/partnerabc/sitecore/content/BISCore/Home/policies/innovation (Accessed 29 October 2012).
7. Becker S. O. Endogenous product versus process innovation and a firm's propensity to export. CESifo. Working paper Series № 19-06. 213 p.
8. Corò G. Industrial districts as local systems of innovation. Ca' Foscari university of venice economics. Working paper. № 06/WP. (2007). 291 p.
9. Chakrabortty, A. (2012) ‘Innovation – who would dare oppose it?’, The Guardian, 1 October [online], http://www.guardian.co.uk/commentisfree/2012/oct/01/innovation-who-dare-oppose/ (Accessed 29 October 2012).
10. Christensen, C.M. (2006) ‘The ongoing process of building a theory of disruption’, Journal of Product Innovation Management, vol. 23(1), pp. 39–55.
11. Dew J. K. Why are profits from financial innovation so difficult to identify? Innovation clusters and productive opacity. NFI. Working paper. № 12. 2006. 211 р.
12. Dodgson, M., Gann, D. and Salter, A. (2008) The Management of Technological Innovation, Oxford, Oxford University Press.
13. Finnerty J. Corporate securities innovation: an update. Journal of aplied finance. (2002) № 12. P. 21-47.
14. Galina, A.E., Evdokimova, K.V.: Staff evaluation as a necessary element of organization’s HR management, No. 14, pp. 343–345. Young Scholar (2017).
15. Godin, B. (2008) ‘In the shadow of Schumpeter: W. Rupert Maclaurin and the study of technological innovation’, Minerva, vol. 46, no. 3, pp. 43–60.
16. Gordon, R. (2012) ‘Is US economic growth over? Faltering innovation confronts the six headwinds’, CEPR Policy Insight No. 63 [online], http:// www.cepr.org/pubs/PolicyInsights/PolicyInsight63.pdf (Accessed 13 January 2013).
17. Igartua, I.J., Garrigos, J.A., and Hervas-Oliver, J.L. (2010) ‘How innovation management techniques support open innovation strategy’, Research-Technology Management, vol. 53, no. 3, pp. 41–52.
18. Kartashova, L.V.: Human Resources Management: Study Guide, 240 p. Infra-M (2012).
19. Kafidov, V.V.: Human Resources Management: University Study Guide, 219 p. Academic Project (2012).
20. Linton, J.D. and Walsh, S.T. (2008) ‘A theory of innovation for process-based innovations such as nanotechnology’, Technological Forecasting and Social Change, vol. 75, no. 5, pp. 583–94.
21. Linton, J.D. (2009) ‘De-babelizing the language of innovation’, Technovation, vol. 29, no. 11, pp. 29–37.
22. Platonov, O.A.: The main notions and criteria of the concept of labor activities’ quality: study guide, 239 p. Delo (2009).
23. Rogers, E. (2003) Diffusion of Innovations, 5th edn, London, The Free Press.
24. Rothwell, R. (2012) ‘Successful industrial innovation: critical factors for the 1990s’, R&D Management, vol. 22, no. 3, pp. 21–39.
25. Sorensen M. Private equity and long-run investment: the case of innovation. EFA. Bergen (2009)12 р.
26. Strandburg K. J. Evolving innovation paradigms and the global intellectual property regime. Connecticut law review. Vol. 41. (2009) Р. 861.
27. Schumacher, E.F. (2010) Small is Beautiful: Economics as if people mattered, London, Harper Perennial.
28. Tinyakova, A.Y., Vorontsova, G.V.: Demotivation of personnel. In: Berezhnoy, V.I. (ed.) Collection: Modernization of Economy and Management. Collection of Scientific Articles, pp. 59–60 (2013).
29. Tidd, J. and Bessant, J. (2009) Integrating Technological, Market and Organisational Change, 4th edn, Chichester, John Wiley and Sons.
30. Tellis G. J. Important research questions in innovation and technology. Marshall school of business. Working paper. № MKT 12-09. 2009. 390 р.
31. Tidd D. Managing innovation. Iohn wiley & Sons. Chichesten (2001) 238 p.
32. Travin, V.V., Dyatlov, V.A.: Foundations of HR Management: Practical Guide, 246 p. Delo (2012).
33. Valkovich, O.N., Lagereva, K.A.: HR policy as a strategy of staff management. Symbol of Science, No. 12-1 (2016). http://cyberleninka.ru/article/n/kadrovaya-politika-kak-strategiya-upravleniya-personalom. Accessed 9 Nov 2017.
34. Zaytsev, G.N.: Working with Personnel in the Modern Economic Conditions: Study Guide, 295 p. SPb.: Neva (2013).
35. Завідна Л. Д. Готельний бізнес: стратегії розвитку : монографія. Київ : Київ. нац. торг.-екон. ун-т, 2017. 600 с.
Content type: Master Thesis
Appears in Collections:073 — менеджмент

Files in This Item:
File Description SizeFormat 
Bachelor's thesis.pdf1,36 MBAdobe PDFView/Open


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

Admin Tools