Управління конфліктами в організації: підходи до вирішення та профілактики

Abstract

З’ясовано сутність та природу виникнення конфліктів в організації, досліджено основні підходи до управління конфліктами та стресами в колективі. Вказано сучасні проблеми, пов’язані з конфліктами, та запропоновано шляхи їх усунення.

The problem of studying and analyzing conflicts in organizations is widely researched in modern literature, but still remains urgent due to the impact of such situations both on personnel activity and moral and psychological climate in the team. Conflicts cause significant harm to the effective interaction in groups, loss of productive resources and time. Along with being timely discovered and resolved conflicts can be means of solving urgent problems. Conflicts are related to the human factor in the organization, so mastering the technique of management is essential for today’s leaders, as opposed to the need of resolving conflict problems with their consequences. The essence and nature of conflict in the organization are studied in the article by using basic approaches to conflict management and stress in the team. Today there is no unity among scientists concerning the understanding of the conflict’s nature as a social phenomenon: some believe that conflict is the norm in social life, “conflict-free society is as impossible as dry water”, “if there are no conflicts in your life check whether you have a pulse”, other scientists believe that conflict is a dangerous disease, social pathology one has to get rid of it forever, ahead is the conflicts-free society. In both cases, the criterion of truth is life: nowadays the avalanche-like growth of conflict takes place, so regardless to the point of view the existence of conflict is recognized. Conflicts, especially those ones which result in destruction and dangerous consequences, should be carefully examined and recommendations for their regulation are to be formulated.