Методичний підхід до економічного визначення показника рівня конфліктності

Abstract

Обгрунтовано потребу в нових прогресивних методах визначення та розв’язання конфліктів, таких, які б дозволили вирішити конфлікт швидко, з мінімальними фінансовими втратами, орієнтованих не лише на ліквідацію конфліктів, а й на збереження гарних відносин з бізнес-партнерами. Запропоновано формулу для розрахунку рівня конфліктності на основі експертного оцінювання чинників внутрішнього середовища підприємства.

Ukraine's economy reorientation to new market mechanisms requires an appropriate modernization of training specialists of different professions. It concerns not only experts in economics and management, but also managers, who can resolve conflicts. Business practice based on market principles confirms that the effectiveness of any economic activity depends initially on the competence and creative activity of management personnel, sufficiently deep knowledge of particular economy, social aspects of management, and without doubts – constructive conflict resolution at the enterprise. Conflicts play an important role in modern life of the Ukrainian people (especially constructive and destructive), in other words wage disputes, intellectual potential disputes, conflicts regarding employee’s professional development, the prices of various goods, regarding the real access to these benefits and other resources. However, any operational organization, company, institution is associated with inevitable emergence of various conflicts. The conflict is a natural condition of the existence of any group of people; it is a source and driving force of personnel development. Such perception allows using conflict as a tool for the organization development, if necessary, through the internal culture change, the hierarchical structure change and creating conditions for the best performance of employees to achieve their administrative objectives. The article shows the need of new innovative methods of identifying and resolving conflicts. Such methods, which would help to resolve the conflict quickly, with minimal financial losses, targeted not only at eliminating conflicts, but also at maintaining good relations with business partners. It is offered the formula for calculating conflict level based on expert evaluation of internal environment factors.