Please use this identifier to cite or link to this item: http://elartu.tntu.edu.ua/handle/lib/28713

Title: Efficiency of managing the production capacity of service enterprises, taking into account customer motivation
Authors: Subochev, Olexander
Sichko, Olexander
Pogorelov, Michael
Kovalenko, Igor
Havron, Nadiia
Affiliation: Dnipro State Agrarian and Economic University, Serhii Efremov str., 25, 49600, Dnipro, Ukraine; subochev.alex@gmail.com
National Transport University, Omelianovycha-Pavlenka str. 1, Kyiv, 01010, Ukraine; sae@ua.fm
Donbass State Pedagogical University, Generala Batyuka str. 19; Slavyanks, Donetsk region, 84116; Ukraine; texfak@gmail.com
Dnipro State Agrarian and Economic University, Serhii Efremov str., 25, 49600, Dnipro, Ukraine
Ternopil Ivan Puluj National Technical University, 56 Ruska str., 46001, Ternopil, Ukraine
Bibliographic description (Ukraine): Efficiency of managing the production capacity of service enterprises, taking into account customer motivation / Olexander Subochev, Olexander Sichko, Michael Pogorelov, Igor Kovalenko, Nadiia Havron // Proceedings of ICCPT 2019, May 28-29, 2019. — Tern. : TNTU, Scientific Publishing House “SciView”, 2019. — P. 238–250.
Bibliographic description (International): Subochev O., Sichko O., Pogorelov M., Kovalenko I., Havron N. (2019) Efficiency of managing the production capacity of service enterprises, taking into account customer motivation. Proceedings of ICCPT 2019 (Tern., May 28-29, 2019), pp. 238-250.
Is part of: Матеріали Міжнародної науково-технічної конференції „Актуальні проблеми транспорту“, 2019
Proceedings of the 1-st International Scientific Conference "Current Problems of Transport", 2019
Conference/Event: Міжнародна науково-технічна конференція „Актуальні проблеми транспорту“
ICCPT 2019
Journal/Collection: Матеріали Міжнародної науково-технічної конференції „Актуальні проблеми транспорту“
Issue Date: 28-May-2019
Publisher: Scientific Publishing House “SciView”
TNTU
Place of the edition/event: Тернопіль
Ternopil
Temporal Coverage: 28-29 травня 2019 року
May 28-29, 2019
Number of pages: 13
Page range: 238-250
Start page: 238
End page: 250
URI: http://elartu.tntu.edu.ua/handle/lib/28713
ISBN: 978-966-305-101-7
Copyright owner: © Scientific Publishing House “SciView”, 2019
© Ternopil Ivan Puluj National Technical University, 2019
References (International): 1. Markov, O.D. Management of enterprise resources, National Transport University, Kyiv; 2018. 2. Markov, O.D.; Bereznyats`ky, V.V. Providing control over the technical condition of cars: manufacturer's regulations, consumer demand, car service offer, National Transport University, Kyiv, 2018. 3. Markov, O.D.; Veretelnikova, N.V. Servicing customer service center: tutorial. Kyiv: Caravel Publ., 2015. 4. Sichko, O.E.; Volkov, O.F.; Potemkin, R.O. Estimation of efficiency of centralization of production processes of TP and PR as a system of mass service. Bulletin of the National Transport University. Series «Technical sciences», Scientific and technical collection. Kyiv: NTU, 2018, 34, 455-462. 5. Andrusenko, S.I. Assessment of the efficiency of investments in road transport enterprises: a manual. K.: NTU, 2018. 6. Bereznyatsky, V.V. Classification of business processes of autoservice enterprises. Bulletin of the National Transport University. Series "Technical Sciences". Scientific and technical collection. Kyiv: NTU, 2017; 36. 7. Sakhno, V.P.; Svostin Kosyak, D.O. Forms of organization of monitoring of the technical condition of vehicles. The Bulletin of the National Transport University. Series "Technical Sciences". Scientific and technical collection. Kyiv: NTU, 2017, 37, 373-380. 8. Andrusenko, S.I.; Bugaychuk, O.S. Organization of technical exploitation of automobiles in Ukraine in modern conditions. Bulletin of the NTU: Series «Technical sciences». Scientific and technical collection. Kyiv: NTU, 2016, 1(34), 12-20. 9. Markov, O.D.; Rudkovsky, O.S.; Lemeshinsky, S.M. Problems of management of car service enterprises. Bulletin of Khmelnitsky National University: Technical Sciences, 2015, 2(223). 10. Andrusenko, S.I.; Bugaychuk, O.S. Modeling business processes of the car service company: monograph. K.: Department, 2014. 11. Ludchenko, O.A.; Ludchenko, Ya.O. Technical operation and maintenance of automobiles. Organization, planning and management: under the umbrella for university students; National trans un - 2nd form., Reworked, Kyiv: Logos; 2014. 12. Volkov, V.P.; Migal, V.D. Technical Cybernetics of Transport. Teaching manuals, Kharkiv: KhNADU, 2007. 13. Ludchenko, O.A.; Ludchenko, Ya.O.; Herdsman, V.V. Quality management of car maintenance: training manual for the stud higher teach shut up, K.: Unt "Ukraine"; 2012. 14. Pogorelov, M.G.; Larin, O.M.; Subochev, O.I. Optimization of performance indicators of autoservice enterprises taking into account priority factors. Bulletin of East-Ukrainian National University named after Volodymyr Dahl, SNU them. Volodymyr Dahl, Lugansk, 2011, 6(120), 78 - 84. 15. Larin, O.M.; Pogorelov, M.G.; Subochev, O.I. Management of production of maintenance and repair of vehicles on the basis of priorities. Intercollegiate collection "Scientific notes", LNTU, Lutsk, 2010, 28, 423 - 426. 16. Andrusenko, S.I.; Bugayychuk, O.S. Technologies for increasing the efficiency of the production and technical base of road transport enterprises: a manual, Kyiv: Medinform, 2017. 17. Aeni, N. Analysis of effec of motivation, perception, learning, attitudes and campaign on Albothyl product purchasing decision in Semarang . Journal of Economics, 2012, 1-16. 18. Gounaris, S.P. Trust and commitment influences on customer retention: Insights from business-to-business services. Journal of Business Research, 2005; 58(2): 126–140.
Content type: Conference Abstract
Appears in Collections:Міжнародна науково-технічна конференція „Актуальні проблеми транспорту ICCPT 2019“



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